Effective Date: April 22, 2026
Last Updated: April 22, 2026
Applies To: All purchases made through https://secureonix.net
At Secureonix LLC, we stand behind the quality of our digital cybersecurity and IT services with a comprehensive 90-day money-back guarantee. Because all of our products are delivered as one-time, single-session digital services with remote access and configuration, traditional “returns” do not apply — but we are fully committed to your complete satisfaction.
If our service does not meet your expectations, we will either make it right or provide you with a full refund. This policy explains exactly how our guarantee works, when you are eligible for a refund, and the exact steps you should take if you are not completely satisfied with your purchase.
2. Our 90-Day Satisfaction Guarantee
3. Eligibility for Refunds
4. Service-Specific Refund Terms
5. How to Request a Refund
6. Refund Processing Timeline
7. Non-Refundable Circumstances
8. Satisfaction Resolution Process
9. Customer Rights and Responsibilities
For the purposes of this Refund & Return Policy, the following terms carry the meanings defined below:
• “Service Delivery” means the completion of the purchased digital service, including remote technical work, system scans, optimization, threat remediation, configuration, or recovery attempts performed by a Secureonix technician.
• “Purchase Date” means the date on which payment was successfully processed through our Shopify store at secureonix.net.
• “Satisfaction” means that the delivered service met the described outcomes and performance standards outlined in the product description at the time of purchase.
• “Business Days” means Monday through Friday, 9:00 AM to 6:00 PM Eastern Time (ET), excluding U.S. federal holidays.
• “Digital Services” means all Secureonix products, which are delivered electronically via remote access. No physical goods are shipped.
• “Service Session” means the scheduled, dedicated time (typically 45 to 120 minutes) during which a Secureonix technician remotely accesses your system to perform the purchased one-time service.
2. OUR 90-DAY SATISFACTION GUARANTEE
2.1 Standard Guarantee Coverage
Every Secureonix service includes a 90-day money-back satisfaction guarantee from the Purchase Date. This means:
✅ You have 90 calendar days to evaluate whether our service met your expectations.
✅ If you are not completely satisfied with the results of the one-time service session, you may request a full refund.
✅ No questions asked — although we always appreciate feedback so we can continue to improve our services.
✅ The refund, where approved, applies to the full purchase price paid for the service.
The 90-day guarantee period begins on your Purchase Date (the date payment is successfully processed), not on the date on which service delivery occurs.
2.3 What “Satisfaction” Means
We consider you satisfied when all of the following conditions are met:
• The service was delivered as described in the product listing at secureonix.net.
• Our technicians completed all included service components during the Service Session.
• You experienced measurable improvements (for performance services) or received the described configurations and protections (for security services).
• Any issues encountered during delivery were addressed through our support channels.
If any of the above elements are missing, you qualify for our satisfaction guarantee.
3. ELIGIBILITY FOR REFUNDS
3.1 Who Qualifies for a Refund
You are eligible for a full refund if:
✅ Your refund request is submitted within 90 days of the Purchase Date.
✅ You purchased directly from secureonix.net or our authorized Shopify store.
✅ You can provide your order number or the email address used at checkout.
✅ The service was delivered but did not meet the described outcomes.
✅ You experienced technical issues that prevented proper service delivery.
✅ You were not satisfied with the quality or results of the service performed.
3.2 Services Purchased Through Third Parties
If you purchased Secureonix services through a third-party reseller, marketplace, or affiliate partner, refund requests must be directed to that seller in accordance with their refund policy. Secureonix can only process refunds for direct purchases made through our official Shopify store at secureonix.net.
3.3 Required Information for Processing
To process your refund efficiently, please include the following information in your request:
• Order number (found in your purchase confirmation email).
• Email address used at checkout.
• A brief description of why you are requesting a refund (optional but helpful).
• The date the service was delivered (if applicable).
4. SERVICE-SPECIFIC REFUND TERMS
4.1 Platinum System Performance Suite ($399.99)
Standard Refund: Full refund within 90 days if you do not experience noticeable performance improvements after our optimization session.
• Boot speed improvements as documented in your performance report.
• Reduction in system freezes, crashes, or slowdowns.
• Successful completion of all diagnostic checkpoints.
Special Note: If your system has underlying hardware failures (failing hard drive, insufficient RAM, or damaged components), performance improvements may be limited. We will inform you of such hardware issues during service, and you may cancel for a full refund before we proceed with optimization.
4.2 Enterprise Cyber Defense Command Center ($499.99)
Standard Refund: Full refund within 90 days if you are not satisfied with the cyber defense setup and configuration performed during the one-time session.
Service Nature: This is a one-time, single-session service to audit, harden, and configure cyber defense tools on your system. This service does not include ongoing or recurring monitoring by Secureonix.
• Successful completion of the comprehensive cyber defense assessment.
• Installation and configuration of defense tools as described.
• Delivery of your custom cyber defense action plan.
Special Note: The 90-day guarantee applies to the setup service performed. Secureonix is not responsible for new security breaches that occur after the session due to user actions (for example, downloading malicious files or disabling configured protections).
4.3 Emergency Data Rescue & Restore ($699.99)
Conditional Refund Structure: This service has unique pricing based on recovery success. Please review the outcomes below:
• Successful Recovery (files retrieved and delivered): $699.99 charged. Full refund within 90 days if you are dissatisfied with the recovered files.
• Unsuccessful Recovery (data unrecoverable despite best efforts): A reduced fee of $149.00 is charged. This reduced fee is non-refundable but represents a significant discount from the full price.
• Service Not Started (customer cancels before technician begins work): $0.00 charged. Full refund processed immediately.
What “Unrecoverable” Means: Data is considered unrecoverable when:
• Physical drive damage prevents data extraction despite advanced recovery tools.
• Files were overwritten or corrupted beyond repair.
• The drive suffered catastrophic failure (fire, water damage, severe physical trauma).
• Our master technicians have exhausted all available recovery methods.
Success Rate Transparency: Our average recovery rate is approximately 87% of files. Actual results depend heavily on the drive’s physical condition and how quickly you contact us after data loss.
Dissatisfaction Refunds: If we successfully recover your data but you are unsatisfied with any of the following, you may request a full $699.99 refund within 90 days of service delivery:
• The completeness of recovered files.
• File quality or integrity.
• The recovery process or communication.
4.4 Secure Fortress – Identity Protection Pro ($649.99)
Standard Refund: Full refund within 90 days if you are not satisfied with the identity protection setup service performed during the one-time session.
Service Nature: This is a one-time, single-session service to audit your identity exposure and configure third-party monitoring and protection tools. This service does not include ongoing or recurring monitoring by Secureonix.
• Successful completion of the comprehensive identity audit.
• Setup and configuration of monitoring tools as described.
• Delivery of your personalized Identity Theft Action Plan.
Special Note: The 90-day guarantee applies to the setup service. Secureonix is not responsible for any third-party tool licensing costs or for new identity theft incidents occurring after the service is completed.
4.5 Complete Threat Elimination Package ($349.99)
Standard Refund: Full refund within 90 days if threats are not eliminated or system performance does not improve after our service session.
30-Day Re-Infection Guarantee: If the same threats return within 30 days after service delivery, we will either:
✅ Remove the threats again at no additional charge, OR
✅ Provide a full refund if re-infection occurs despite proper system use.
Re-Infection Exclusions: The re-infection guarantee does not cover:
❌ New malware infections caused by unsafe browsing or downloads after our service.
❌ Threats introduced by installing pirated software or visiting malicious websites.
❌ System compromise resulting from a failure to follow our security recommendations.
4.6 Cloud Armor – Advanced Ransomware Defense ($199.99)
Standard Refund: Full refund within 90 days if you are not satisfied with the protection setup provided during the one-time session.
30-Day Ransomware Recovery Guarantee: This guarantee is separate from the 90-day satisfaction guarantee. If ransomware successfully encrypts your files within 30 days of our completed service session, we will either:
✅ Attempt decryption using our tools at no additional cost, OR
✅ Provide a full refund of the $199.99 service fee.
• The customer must have followed all setup instructions and maintained the configured protections.
• The customer must not have manually disabled the protections we installed.
• The guarantee does not cover ransomware introduced by intentionally bypassing security measures after our service.
5. HOW TO REQUEST A REFUND
5.1 Refund Request Methods
You may request a refund through any of the following channels:
• Email (Recommended): Send your refund request to contact@secureonix.net with the subject line “Refund Request – [Your Order Number]”.
• Toll-Free Phone: Call us at 888-795-1117 during business hours (Monday through Friday, 9:00 AM to 6:00 PM ET).
5.2 Information to Include
Please provide the following details with your refund request:
• Order number (for example, #SOX-12345).
• Email address used at checkout.
• Service purchased (for example, “Platinum System Performance Suite”).
• Reason for refund (optional but helpful).
We acknowledge all refund requests within 24 business hours of receipt. You will receive a confirmation email that your request was received, the expected processing timeline, and a list of any additional information we require to complete your refund.
6. REFUND PROCESSING TIMELINE
6.1 Standard Processing Time
• Request Received: Acknowledged within 24 business hours.
• Review and Approval: 2 – 3 business days.
• Refund Initiated: Within 5 business days of approval.
• Funds Return to Your Account: 5 – 10 business days (varies by payment provider).
Total Expected Time: Most refunds are completed within 7 to 15 business days from the initial request.
6.2 Payment Method-Specific Timelines
Refund speed depends on your original payment method:
• Credit Card: 5 – 10 business days after the refund is processed.
• Debit Card: 5 – 10 business days after the refund is processed.
• PayPal: 3 – 5 business days after the refund is processed.
• Shop Pay: 3 – 7 business days after the refund is processed.
Please note: these timelines reflect processing by your financial institution, which is beyond Secureonix’s control.
Once your refund is processed, you will receive:
✅ Email confirmation containing transaction details.
✅ Refund amount and destination account (last 4 digits).
✅ Estimated date funds will appear in your account.
✅ A reference number for tracking purposes.
7. NON-REFUNDABLE CIRCUMSTANCES
While we strive to provide maximum flexibility, the following situations are not eligible for refunds:
7.1 Services Fully Delivered and Accepted
❌ No refund after 90 days: Refund requests received after the 90-day guarantee period expires cannot be honored.
❌ Acknowledged satisfaction: If you provided written confirmation that you were satisfied with the service results, subsequent refund requests may not be eligible.
7.2 Customer-Caused Issues
❌ Failure to provide access: If we are unable to complete the service because you did not respond to our technicians or provide necessary system access within 30 days of purchase.
❌ Incorrect information provided: If you provided inaccurate system details or incomplete information that prevented service delivery (we will work with you to resolve this first).
❌ Customer modification: If you or another party modified, tampered with, or attempted repairs on your system after our service was delivered, affecting outcomes.
7.3 Violations of Terms of Service
❌ Prohibited use: Services used in violation of our Acceptable Use Policy or Terms of Service are non-refundable.
❌ Fraudulent requests: Repeated refund requests across multiple purchases may indicate abuse and will be investigated accordingly.
7.4 Third-Party Limitations
❌ Hardware failures: If your system has hardware failures (failing hard drive, defective RAM, etc.) that prevent software-based improvements, we will inform you before proceeding. If you choose to continue service knowing these hardware limitations exist, refund claims based on “service didn’t work” may not apply.
❌ Internet connectivity: Services requiring remote access depend on stable internet connectivity. If service cannot be completed due to persistent connectivity issues on your end, refunds may be limited.
7.5 Emergency Service Reduced Fee
As outlined in Section 4.3, if data recovery is unsuccessful despite our best efforts, the $149.00 reduced fee is non-refundable. This fee covers our technicians’ time, diagnostic work, and all recovery attempts made on your behalf.
8. SATISFACTION RESOLUTION PROCESS
We want to make things right before processing a refund. Our goal is 100% customer satisfaction, which often means resolving issues rather than immediately issuing a refund.
8.1 Resolution-First Approach
When you contact us with a concern, we will:
• Listen to your concerns: Understand exactly what did not meet your expectations.
• Investigate the issue: Review service delivery logs, technician notes, and diagnostic results.
• Offer solutions such as re-performing the service at no additional charge, providing additional optimization or security measures, assigning a senior technician for a second review, or offering alternative services better suited to your needs.
• Quick resolution: We aim to resolve satisfaction issues within 5 business days.
8.2 Your Right to Decline Resolution
You are never obligated to accept our resolution attempts. If you prefer an immediate refund rather than service adjustments, simply let us know and we will process your refund in accordance with Section 6.
If our initial resolution does not satisfy you, you may:
• Request escalation to a Senior Support Manager.
• Speak directly with our Technical Director.
• We will exhaust all reasonable options before finalizing a refund.
9. CUSTOMER RIGHTS AND RESPONSIBILITIES
As a Secureonix customer, you have the right to:
✅ Request a full refund within 90 days if unsatisfied.
✅ Receive clear explanations for any refund denials.
✅ Speak with a supervisor or manager if dissatisfied with support.
✅ Access detailed records of service delivery and payment transactions.
✅ Fair treatment and respectful communication throughout the refund process.
✅ Dispute resolution through arbitration if disagreements arise (see Section 11).
9.2 Your Responsibilities
To ensure smooth refund processing, customers are expected to:
• Submit refund requests within the 90-day guarantee period.
• Provide accurate order information and current contact details.
• Respond to our follow-up questions within 7 business days.
• Allow us reasonable opportunity to resolve issues before requesting a refund.
• Use services in accordance with our Terms of Service.
9.3 Communication Standards
We expect professional, respectful communication from all customers. While we understand frustration with technical issues, abusive, threatening, or harassing language toward our staff will not be tolerated. We reserve the right to terminate service and the refund relationship with customers who violate these communication standards.
For all refund inquiries, please contact us using the details below:
• Email: contact@secureonix.net
• Toll-Free Phone: 888-795-1117
• Business Hours: Monday – Friday, 9:00 AM – 6:00 PM ET (closed on U.S. federal holidays)
• Mailing Address: Secureonix LLC, Attn: Refund Department, 1711 Warrington Ct, Moore, SC, 29369, United States
• Website: https://secureonix.net
10.2 Expected Response Times
• Email inquiries: Response within 24 business hours.
• Phone calls during business hours: Average wait time under 5 minutes.
• Refund request acknowledgment: Within 24 business hours.
• Refund decision: Within 2 – 3 business days of receiving all necessary information.
10.3 After-Hours Requests
Refund requests submitted outside business hours (Monday through Friday, 9:00 AM to 6:00 PM ET) will be processed on the next business day.
If you disagree with a refund decision, we encourage informal resolution first:
• Contact our Support Manager by emailing contact@secureonix.net with “DISPUTE – [Your Order Number]” in the subject line.
• Escalate to management by requesting review by our Customer Relations Director.
• 30-day resolution window: We commit to good-faith efforts to resolve disputes within 30 days.
11.2 Formal Dispute Process
If informal resolution fails, disputes may be resolved through:
• Mediation: Voluntary, non-binding mediation through a neutral third-party service.
• Arbitration: Binding arbitration conducted in accordance with the American Arbitration Association (AAA) Commercial Arbitration Rules. Arbitration shall take place in the State of South Carolina, United States, and shall be governed by South Carolina law.
By purchasing Secureonix services, you agree to resolve any dispute on an individual basis. You waive the right to participate in class action lawsuits, class-wide arbitration, or any consolidated proceeding against Secureonix LLC.
This Refund & Return Policy and all disputes arising from or related to it are governed by the laws of the State of South Carolina and applicable United States federal law, without regard to its conflict-of-law provisions.
Secureonix LLC reserves the right to modify this Refund & Return Policy at any time to reflect:
• Changes in business practices or service offerings.
• Updates to legal or regulatory requirements.
• Improvements based on customer feedback.
When we make material changes to this policy, the “Last Updated” date at the top of the document will be revised. Current customers may receive email notification, and a prominent notice may appear on secureonix.net.
Important: Refund requests for purchases made before a policy update will be governed by the policy in effect at the time of purchase, provided the request is made within the 90-day guarantee period.
12.4 Acceptance of Updates
Continued use of Secureonix services after a policy update constitutes acceptance of the revised terms.
Your satisfaction is guaranteed for 90 days
✅ Full refunds are available within 90 days of purchase for most services.
✅ Conditional pricing applies to Emergency Data Rescue & Restore (reduced $149.00 fee if recovery is unsuccessful).
✅ All services are one-time in nature; no pro-rated refunds apply.
• Email contact@secureonix.net or call 888-795-1117.
• Provide your order number and reason for refund.
• Receive confirmation within 24 business hours.
• Funds returned to the original payment method within 7 – 15 business days.
We will try to fix issues first
• Before processing refunds, we offer to resolve problems.
• You are never required to accept resolution attempts.
• A direct refund is available if you prefer.
Questions? Contact our support team at 888-795-1117 or contact@secureonix.net, Monday through Friday, 9:00 AM – 6:00 PM ET.
1711 Warrington Ct, Moore, SC, 29369, United States
Email: contact@secureonix.net
Web: https://secureonix.net
This policy is effective as of April 22, 2026, and applies to all purchases made through the official Secureonix Shopify store at secureonix.net.
