Last Updated: April 22, 2026
GET IN TOUCH WITH SECUREONIX
We’re here to help you with any questions, concerns, or support needs related to our cybersecurity and IT services. Our team is committed to providing prompt, professional assistance during our business hours.
• Toll-Free Phone: 888-795-1117
• Email: contact@secureonix.net
• Website: https://secureonix.net
• Business Hours: Monday through Friday, 9:00 AM – 6:00 PM ET
• Emergency Services: Available during business hours (60-minute response time for Emergency Data Rescue & Restore customers)
Note: As a digital services provider, we do not accept physical returns or shipments. All correspondence should be conducted via phone or email for the fastest response.
WHAT WE CAN HELP YOU WITH
• Product and service questions.
• Pricing and package comparisons.
• Custom solution consultations.
• Enterprise account setup.
• Service activation and scheduling.
• Remote access assistance.
• Service status updates.
• Payment processing questions.
• Refund status inquiries (90-day money-back guarantee).
• Order and transaction management.
• Privacy and data protection concerns.
• Terms of Service clarifications.
• Service Level Agreement details.
• General policy information.
✅ Phone (during business hours): Immediate response, with average wait time under 5 minutes.
✅ Phone (Emergency Data Rescue & Restore): Priority response within 60 minutes during business hours.
✅ Email (standard inquiries): Response within 24 business hours.
✅ Email (Emergency Data Rescue & Restore): Response within 60 minutes during business hours.
✅ After Hours: Next business day for non-emergency inquiries; emergency voicemail monitored for urgent matters.
To help us serve you more efficiently, please have the following information ready when reaching out:
• Your order number (if you have made a purchase).
• The email address associated with your account.
• A brief description of your question or issue.
• System information (for technical support requests).
• Your preferred contact method and the best time to reach you.
Visit our website for additional resources, product information, and self-service options:
If you have a complaint or concern that requires escalated attention:
• Initial Contact: Reach out via phone or email using the contact information above.
• Reference Number: You will receive a case reference number for tracking.
• Response Timeline: We will acknowledge your complaint within 24 business hours.
• Resolution: Most issues are resolved within 3 – 5 business days.
• Escalation: If unresolved, you may request escalation to senior management.
PRIVACY & DATA PROTECTION INQUIRIES
For specific questions about how we handle your personal information, data protection, or to exercise your privacy rights (access, deletion, portability):
• Email: contact@secureonix.net (Subject: “Privacy Request”)
• Response Time: Within 15 business days as required by applicable privacy laws.
• Reference: Please review our Privacy Policy for detailed information.
LEGAL & BUSINESS INQUIRIES
For legal notices, partnership opportunities, or business development:
• Email: contact@secureonix.net (Subject: “Legal/Business Inquiry”)
• Note: Legal correspondence may require written documentation sent to our South Carolina business address listed above.
Secureonix is committed to ensuring our services and website are accessible to all customers. If you need assistance accessing our policies, services, or website content due to a disability:
• Email: contact@secureonix.net (Subject: “Accessibility Assistance”)
AFTER-HOURS & HOLIDAY SCHEDULE
• Standard Business Hours: Monday – Friday, 9:00 AM – 6:00 PM ET.
• Closed: Saturdays, Sundays, and major U.S. federal holidays.
• Emergency voicemail monitoring for critical data recovery situations.
• Enterprise Cyber Defense Command Center customers may access priority after-hours communication channels as outlined in their service confirmation.
• Non-emergency inquiries will receive a next-business-day response.
Stay informed about security tips, service updates, and special offers:
• Website: https://secureonix.net
• Email Newsletter: Subscribe through our website.
• Security Alerts: Enterprise customers receive proactive threat notifications.
❌ Request your password or sensitive credentials via email or phone.
❌ Ask for payment outside our secure Shopify checkout.
❌ Threaten immediate legal action for payment disputes.
❌ Request remote access to your system without your prior service purchase and explicit consent.
If you receive suspicious communications claiming to be from Secureonix, please report them immediately to contact@secureonix.net.
We continuously improve our services based on customer feedback. After receiving service, you may be invited to complete a brief satisfaction survey. Your honest feedback helps us serve you better.
Questions about these contact methods or need assistance?
Call us at 888-795-1117 or email contact@secureonix.net.
This contact information page is part of Secureonix LLC’s commitment to transparent, accessible customer service. For detailed terms, policies, and service agreements, please visit our Policy Center on https://secureonix.net.
1711 Warrington Ct, Moore, SC, 29369, United States
Email: contact@secureonix.net
Web: https://secureonix.net
